Frequently Asked Questions
Find answers to all your questions about Happy Kidi. We're here to help make your shopping experience smooth and enjoyable!
Orders & Shopping
Placing an order is super easy! Just follow these simple steps:
- Browse Products: Explore our collection and select your favorite items
- Choose Size & Color: Select the right size and color for your child
- Add to Cart: Click the "Add to Cart" button
- Review Cart: Check your items and quantities
- Proceed to Checkout: Click "Checkout" to continue
- Enter Details: Fill in your name, phone number, and delivery address
- Select Payment: Choose Cash on Delivery or Online Payment
- Place Order: Click "Place Order" to confirm
You'll receive an instant SMS/WhatsApp confirmation with your order details!
After placing your order, you'll receive confirmation through multiple channels:
- Instant SMS: Order confirmation sent to your mobile number
- WhatsApp Message: Detailed order summary on WhatsApp
- Email: Order confirmation email (if provided)
- Order Number: Unique tracking number for your order
If you don't receive confirmation within 5 minutes, please contact us immediately on WhatsApp.
Yes! You can modify or cancel your order, but timing is important:
- Before Shipping: Contact us immediately via WhatsApp or call to modify/cancel
- Changes Allowed: Size, color, quantity, or delivery address
- After Shipping: Order cannot be modified or cancelled
- Refund: If payment is made and order is cancelled, full refund will be processed
Important: Contact us as soon as possible for the best chance of modification!
Absolutely! We welcome bulk and wholesale orders:
- Wholesale Pricing: Special discounted rates for retailers
- Bulk Discounts: Great prices on large quantity orders
- Reseller Program: Special packages for resellers
- B2B Deals: Customized solutions for businesses
- Minimum Order: Contact us for minimum quantity requirements
For wholesale inquiries, please contact us on WhatsApp or call us directly for personalized pricing!
Tracking your order is simple and convenient:
- Tracking Number: You'll receive a tracking number via SMS/WhatsApp once shipped
- PostEx Tracking: Visit PostEx website and enter your tracking number
- Real-Time Updates: Track your order's current location and status
- Delivery Updates: Receive notifications at each delivery milestone
- Customer Support: Contact us anytime for order status updates
Your tracking number will be sent within 24 hours of order confirmation!
Yes, absolutely! You can order as many items as you want:
- Multiple Products: Add different products to your cart
- Different Sizes: Select different sizes for each item
- Various Colors: Choose different colors for the same product
- Mix & Match: Create your perfect order combination
- Free Shipping: Orders over PKR 5,000 get FREE delivery!
All items will be packed together and delivered in one shipment!
Shipping & Delivery
Our shipping charges are very affordable and transparent:
- Orders under PKR 5,000: PKR 150 shipping fee
- Orders PKR 5,000 and above: FREE Shipping! 🎉
- No Hidden Charges: The price you see is the price you pay
- All Pakistan: Same rates apply nationwide
Shipping charges are automatically calculated at checkout based on your order total.
We ensure fast and reliable delivery across Pakistan:
- Major Cities: 2-3 business days (Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi)
- Smaller Cities: 3-5 business days (Multan, Sialkot, Gujranwala, Peshawar, Quetta)
- Remote Areas: 5-7 business days
Note: Delivery time starts from the day your order is shipped, not from the order date. You'll receive a tracking number once shipped!
We partner with PostEx, one of Pakistan's most reliable courier services:
- Nationwide Coverage: Delivery to all major and minor cities
- Real-Time Tracking: Track your order every step of the way
- Professional Service: Experienced delivery personnel
- Safe Handling: Your products are handled with care
You can track your shipment directly on the PostEx website using your tracking number.
Yes! We deliver to all cities and towns across Pakistan:
- All Major Cities: Complete coverage in metropolitan areas
- Small Towns: We reach smaller cities and towns
- Remote Areas: Even far-flung areas are covered
- No Restrictions: If PostEx delivers there, we deliver there!
Simply enter your address at checkout, and we'll confirm if delivery is available in your area.
Tracking your order is simple and convenient:
- Step 1: You'll receive a tracking number via SMS/WhatsApp once your order is shipped
- Step 2: Visit the PostEx tracking page
- Step 3: Enter your tracking number
- Step 4: View real-time updates on your shipment's location and status
You'll also receive automatic updates via SMS at key delivery milestones. If you need help, contact our customer support anytime!
While we strive for on-time delivery, delays can occasionally happen:
- Track First: Check your tracking number for the latest status
- Contact Us: Reach out via WhatsApp or call if delivery exceeds expected time
- We'll Investigate: Our team will immediately check with the courier
- Quick Resolution: We'll work to resolve any issues promptly
Common delay reasons: Weather conditions, public holidays, incorrect address, or high order volume during peak seasons. We're always here to help!
Payment Methods
We offer multiple convenient and secure payment options:
- Cash on Delivery (COD): Pay when you receive your order
- Bank Transfer: Direct transfer to our bank account
- JazzCash: Mobile wallet payment
- Easypaisa: Mobile wallet payment
All payment methods are safe, secure, and verified. Choose what works best for you!
Yes! Cash on Delivery is available across Pakistan:
- Pay at Delivery: No advance payment required
- Check Product First: Inspect your order before payment
- All Pakistan: COD available nationwide
- Safe & Secure: No online payment risk
Note: COD orders include a 4% government tax as per Pakistani regulations.
Follow these simple steps for online payment:
- Step 1: Place your order and select your payment method
- Step 2: You'll receive our bank/JazzCash/Easypaisa details via WhatsApp
- Step 3: Make the payment using your preferred method
- Step 4: Take a screenshot of the payment confirmation
- Step 5: Send the screenshot to us on WhatsApp immediately
- Step 6: We'll verify and confirm your payment within 2-4 hours
Important: Always send payment proof to avoid delays in order processing!
The 4% tax on COD is a government regulation in Pakistan:
- Government Mandate: Required by Pakistani tax authorities
- Not Our Fee: This tax goes directly to the government
- Automatic Calculation: Added at checkout
- Avoid Tax: Use Bank Transfer, JazzCash, or Easypaisa - NO extra charges!
Online payments save you money - you pay only product price + shipping!
Absolutely! Your security is our top priority:
- No Data Storage: We never store your payment details
- Verified Accounts: All our payment accounts are verified and official
- Secure Communication: Payment details shared only via official WhatsApp
- Privacy Protected: Your information is never shared with third parties
We've successfully processed thousands of secure transactions. Your trust matters to us!
You'll receive confirmation for all payment types:
- Online Payment: Confirmation within 2-4 hours after we verify your screenshot
- WhatsApp Update: Instant message confirming payment received
- Order Processing: Your order will be prepared for shipping immediately
- Tracking Number: Sent once your order is shipped
If you don't receive confirmation within 4 hours, please contact us on WhatsApp!
Sizing & Quality
Choosing the perfect size is easy with our detailed size chart:
- Check Size Chart: Every product page has a complete size chart
- Age-Based Sizing: Sizes available from 2 to 14 years
- Measure Your Child: Check height, chest, and weight for accuracy
- Between Sizes: If your child is between two sizes, choose the larger one
- Need Help: Contact us on WhatsApp for personalized size recommendations
Our size chart is available on the homepage and every product page for your convenience!
We offer a wide range of sizes for children aged 2 to 14 years:
- 2-3 years: Available in all products
- 4-5 years: Available in all products
- 6-7 years: Available in all products
- 8-9 years: Available in all products
- 10 years: Available in all products
- 11-12 years: Available in selected products
- 13-14 years: Available in selected products
Note: Sizes 11-14 years are available in specific products. Check individual product pages for size availability.
At Happy Kidi, we use only premium quality materials:
- Premium Fleece Fabric: Soft, warm, and comfortable
- Skin-Friendly: Safe for children's sensitive skin
- Durable Stitching: Strong and long-lasting
- Color Fast: Colors don't fade after washing
- Breathable: Comfortable for all-day wear
- Quality Tested: Every product is quality-checked before shipping
We guarantee 100% quality on all our products!
Proper care ensures your products last longer:
- Machine Wash: Use cold or lukewarm water
- Gentle Cycle: Avoid harsh washing cycles
- Mild Detergent: Use gentle, child-safe detergent
- No Bleach: Avoid bleach to preserve colors
- Air Dry: Hang to dry or tumble dry on low heat
- Iron if Needed: Use low to medium heat
Following these simple steps will keep your Happy Kidi products looking new!
Yes! Our products are designed to fit true to size:
- Standard Sizing: We follow international size standards
- Accurate Measurements: All measurements in size chart are precise
- Comfortable Fit: Designed for active kids with room to move
- Consistent Quality: Same sizing across all our products
If you're unsure, our size chart provides detailed measurements for chest, length, and shoulder width!
Absolutely! All our product images are 100% authentic:
- Real Photos: Actual product photography, no stock images
- True Colors: Colors shown are accurate representations
- Multiple Angles: View products from different perspectives
- What You See is What You Get: No surprises upon delivery
Note: Slight color variations may occur due to screen settings, but we ensure maximum accuracy!
Returns & Exchange
We offer a 7-day return policy for your peace of mind:
- 7 Days: Return within 7 days of delivery
- Unused Condition: Product must be unworn and unused
- Original Tags: All tags must be attached
- Original Packaging: Return in original packaging if possible
- No Damage: Product should be in perfect condition
Contact us on WhatsApp to initiate a return within the 7-day window!
Returning a product is simple and hassle-free:
- Step 1: Contact us on WhatsApp within 7 days of delivery
- Step 2: Provide your order number and reason for return
- Step 3: We'll verify your return eligibility
- Step 4: Pack the product securely with original tags
- Step 5: We'll arrange pickup or provide return shipping details
- Step 6: Once received and inspected, we'll process your refund/exchange
Our team will guide you through every step of the process!
Yes! We offer free size and color exchanges:
- Size Exchange: Completely free - no extra charges
- Color Exchange: Subject to availability
- Same Product: Exchange must be for the same product
- 7-Day Window: Request exchange within 7 days of delivery
- Quick Process: We'll ship the new size/color as soon as we receive the original
Contact us on WhatsApp to arrange an exchange!
The following items cannot be returned or exchanged:
- Worn or Washed Items: Products that have been used or washed
- Damaged by Customer: Items damaged due to misuse
- Missing Tags: Products with removed or damaged tags
- After 7 Days: Returns requested after the 7-day period
- Sale Items: Clearance or final sale items (if marked as non-returnable)
Please inspect your order upon delivery and contact us immediately if there are any issues!
Our refund process is quick and transparent:
- Inspection: 1-2 days after we receive the returned product
- Approval: Refund approved if product meets return conditions
- COD Orders: Refund via bank transfer (provide account details)
- Online Payments: Refund to original payment method within 5-7 business days
- Notification: You'll receive confirmation once refund is processed
Total timeline: 7-10 business days from the day we receive your return.
We take full responsibility for defective or incorrect items:
- Immediate Contact: Contact us on WhatsApp as soon as you receive the order
- Photo Evidence: Send clear photos of the defect or wrong item
- Free Return: We'll arrange free pickup at no cost to you
- Quick Replacement: We'll ship the correct/new product immediately
- Full Refund Option: Choose a full refund instead if you prefer
Your satisfaction is our priority - we'll make it right!
Customer Support
We're here to help! Contact us through multiple channels:
- WhatsApp: Fastest response - message us anytime
- Phone Call: Speak directly with our team
- Facebook: Message us on our Facebook page
- Instagram: DM us on Instagram
- Email: Send detailed inquiries via email
WhatsApp is our fastest and most reliable contact method!
We pride ourselves on quick response times:
- WhatsApp: Usually within 5-15 minutes during business hours
- Phone Call: Immediate response during business hours
- Social Media: Within 1-2 hours
- Email: Within 24 hours
Business Hours: Monday to Saturday, 10 AM - 8 PM (Pakistan Time). We also respond to urgent queries on Sundays!
We're committed to resolving any issues quickly:
- Contact Immediately: Reach out as soon as you notice an issue
- Provide Details: Share your order number and issue description
- Photos Help: Send photos if there's a product defect or wrong item
- Quick Resolution: We'll investigate and resolve within 24-48 hours
- Customer First: Your satisfaction is our priority
No issue is too small - we're here to help!
Absolutely! We encourage you to ask questions before ordering:
- Product Details: Ask about fabric, quality, or features
- Size Guidance: Get personalized size recommendations
- Stock Availability: Check if specific sizes/colors are in stock
- Shipping Info: Confirm delivery time to your area
- Bulk Orders: Inquire about wholesale pricing
We're happy to answer all your questions - no obligation to buy!
We take all complaints seriously and handle them professionally:
- Listen First: We carefully listen to your concerns
- Acknowledge: Immediate acknowledgment of your complaint
- Investigate: Thorough investigation of the issue
- Resolve: Fair and quick resolution
- Follow-Up: Ensure you're satisfied with the solution
Your feedback helps us improve - we value every customer's experience!
Yes! Our support doesn't end at delivery:
- Product Care: Guidance on washing and maintaining products
- Size Issues: Help with exchanges if size doesn't fit
- Quality Concerns: Address any quality issues promptly
- Future Orders: Assistance with repeat purchases
- Feedback Welcome: We love hearing about your experience
We're your long-term partner in keeping your kids happy and stylish!